Refunds & Returns

REFUND & RETURN POLICY
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ORDER CANCELLATION
All orders can be cancelled before they are shipped. If your order has been paid and you need to make a change or cancel it, you must contact us within 12 hours from the time you placed your order.
Once the packaging and shipping process have started, the order can no longer be cancelled.

Please use our CONTACT PAGE to report any cancellation request.


REFUNDS
Your satisfaction is our main priority!
You can request a refund for faulty/defective/damaged merchandise.
All claims must be submitted within 15 days after the product has been received.

For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date.

Claims deemed an error on our part are covered at our expense.

You must contact us before returning any products. We do not refund orders for buyer’s remorse.

We cannot issue a refund if:

- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
- Your order did not arrive due to exceptional circumstances outside the control of CuratedbyDogs.com (i.e. delayed by a natural disaster).
- Other exceptional circumstances outside the control of CuratedbyDogs.com.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via our Contact Us page.

SALE ITEMS
Only regular priced items may be refunded. Sale items cannot be refunded.

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us via our Contact Us page and we will provide you with instructions on how to return the item.

Some items may contain “tear away” labels. We cannot exchange an item if the tear away label has been removed.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

RETURNS
Our policy lasts 15 days. All return requests must be submitted within 15 days after the product has been received.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item (unless you received a faulty/defective/damaged merchandise, in which case we are responsible for any shipping costs).

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Last updated on: January 2nd 2018

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